Delivery and payment

Add products to your cart and go to checkout. Enter your phone number, first name, surname and e-mail address, choose how you would like to receive and pay for your order, then confirm it. You may add a note if you wish. No registration is needed.

A confirmation with your order number will be sent to your e-mail. Keep the number: if you get in touch, it helps us find your order quickly.

Should a product turn out to be out of stock, we will tell you straight away — in any case no later than 30 days after you placed the order. We can only replace it with a product for the same purpose, of the same or better quality and no more expensive — and only with your consent. You may decline the replacement, in which case we will refund you for that product.

You choose how to receive your order at checkout:

• To a Nova Poshta branch — collect your parcel from the branch of your choice.
• To a Nova Poshta parcel locker — provided the parcel fits the locker.
• By Nova Poshta courier — to the address you give.
• Collection — 44-a Ye. Konovaltsia Street, Kyiv, Mon–Fri, 10:00–18:00.

We deliver within Ukraine, except the temporarily occupied territories. We do not ship abroad from this website.

When we dispatch your order:

• online payment or bank transfer — once your payment has arrived;
• cash on delivery — once our manager has confirmed the order.

If your order is ready by 13:30, we hand it to Nova Poshta the same day; otherwise on the next working day. We do not dispatch on Saturdays or Sundays.

Parcels usually take 1–3 days to arrive; the exact time depends on Nova Poshta and on the destination. As soon as we have dispatched your parcel, you will receive its waybill number — by text message from Nova Poshta and by e-mail from us. You can track the parcel with it.

• Delivery — at Nova Poshta rates, paid on receipt.
• Free delivery — on orders of 4 items or more: to a branch, a parcel locker or by courier.
• Collection — no delivery charge.

You choose how to pay at checkout:

1. Online — by bank card, Apple Pay or Google Pay through the WayForPay payment service (Financial Company WAY FOR PAY LLC).
2. Bank transfer — we e-mail you an invoice, payable to the current account of Pelart Laboratory LLC. The invoice is valid for 3 working days: if payment has not arrived by then, we may cancel the order. Your bank may charge its own fee for the transfer.
3. Cash on delivery — you pay when you collect your order from Nova Poshta. Nova Poshta may charge a money transfer fee at its own rates. If you collect your order yourself, you can pay on the spot by cash or card.

Prices on the website are in hryvnias (UAH) and include VAT. We provide a receipt (paper or electronic) with your order.

You enter your card details only on the secure WayForPay page. We neither see nor store them.

If a payment does not go through, try again or choose another method. If money has left your account but your order has not been confirmed, get in touch and we will check the payment.

When you collect your parcel, inspect it in the presence of a Nova Poshta employee. If the packaging is damaged or the contents do not match your order, ask for a report to be drawn up, photograph the parcel and let us know — it helps us put things right more quickly.

If you collect the parcel from a locker, photograph it as soon as you open it.

How many days a parcel is kept free of charge at a branch or locker is set by Nova Poshta.

For more, see Returns and exchanges.

Skincare specialists, dermatologists, beauty salons and treatment rooms can apply for partnership on the For professionals page. Once the application has been reviewed, we open access to the partner account.

PRO-labelled products and professional sizes are sold to partners only, under a separate agreement; they cannot be added to the cart. Retail products with a price can be ordered by anyone.